FREE SHIPPING over $150NZD
Products
Are your products made in New Zealand?
Yes, all of our products are proudly made right here in New Zealand!
Do you offer vegan or allergy-friendly options?
Yes—many of our products are vegan, dairy-free, gluten-free, or allergen-conscious. You’ll find these details listed clearly on each product page. If you need help choosing the right option, our team is happy to guide you.
Orders & shipping
Where do you ship, and how much does it cost?
We currently ship worldwide, and shipping will be calcuated automatically at checkout.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Delivery within New Zealand usually takes 1–4 business days depending on your region. Please allow up to 14 days for international orders. You’ll receive tracking details as soon as your parcel is on its way.
Can I track my order?
Absolutely. As soon as your order is dispatched, you’ll receive a tracking link via email so you can follow its journey from our pharmacy to your doorstep.
What’s your return policy?
We gladly accept returns of unopened products within 14 days of delivery. If your item arrives damaged or incorrect, please contact us promptly and we’ll make it right with care and urgency.
How can I track my order?
As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.
Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email to hello@sahara.com and we will contact the shipping company.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, and Shop Pay. All transactions are securely processed to ensure your personal information is protected at every step. - AfterPay coming soon!
How can I contact customer support?
You can reach our friendly team anytime via the contact form on our website or by emailing us directly at info@pbpharma.group. We aim to respond same day!